Our Contribution towards Sustainable Development for the prosperity of the Society and the Planet. NTT DATA Payment Services has set out to becoming a more sustainable socially responsible company that embraces sustainability values across all our business practices.
NTT DATA Payment Services is committed to playing a role in contributing towards the transition to a low carbon economy, and in cognisant of heightened interest from our stakeholders.
It is our responsibility to do what we can to help mitigate climate change and foster a community of sustainability-minded citizens. With the rise of ESG investments, Fintech companies like us, play a key role in the transition towards a sustainable economic model.
We are committed towards enhancing our business model in accordance with our Sustainability Framework, with the aim to create, deliver, and capture value for all our stakeholders without depleting the natural, economic, and social capital that we rely on.
Commitment to Net Zero Emissions by 2050, in line with the 2015 Paris Agreement.
This is through achieving low-carbon operations by reducing 50% of our carbon emissions by 2030.
We endeavor to make our best efforts in the sustainability transition, striving to become a more socially responsible company that embraces sustainability values across all our business practices.
From our operations to our supply chain, NTT DATA Payment Services is exploring and implementing sustainable solutions to address local and global challenges at all levels of the business. NTT DATA Payment Services’ Sustainability Values and Framework unifies these initiatives under shared objectives to strengthen our business resilience and enhance abilities to adapt to climate impacts.
Shared Accountability
Meaningful Initiatives
Effective KPIs
Transparent Reporting
In 2021, we introduced our Sustainability Framework, towards becoming a more sustainable socially responsible company that embraces sustainability values across all our business practices.
Our sustainability framework demonstrates the interconnectedness of our four sustainability pillars, supported by our reporting practices, initiatives, targets, and a culture of shared accountability to better reflect the company's key focus areas and priorities.
We are committed towards enhancing our business model in accordance with our Sustainability Framework, with the aim to create, deliver, and capture value for all our stakeholders without depleting the natural, economic, and social capital that we rely on. This is in line with our corporate commitments that address climate change, social injustice, and corporate governance, as a member of the CEO Action Network (CAN) and also in accordance with the United Nations Sustainable Development Goals (UN SDG).
The progress of our contribution to sustainability practices based on the four core pillars of sustainability
| Our Four Core Pillars | Our Targets | Our Progress in FY2024 |
|---|---|---|
Corporate and Business Integrity | 100% of our employees to complete annual training on our Anti-Bribery and Corruption Policy (“ABC”) |  |
Customer Growth | To maintain a Net Promoter Score, with a target of above 50% by FY2025. | |
Sustainable Workforce and Community | To conduct four Corporate Social Responsibility (“CSR”) programmes throughout our reporting periods | |
Environmental Excellence | To achieve 50% reduction in carbon emissions of our assets and operations by 2030 | 
|
Target
100% of our employees to complete annual training on our Anti-Bribery and Corruption Policy (“ABC”)
Our Progress in FY2024
Target
To maintain a Net Promoter Score, with a target of above 50% by FY2025.
Our Progress in FY2024
Target
To conduct four Corporate Social Responsibility (“CSR”) programmes throughout our reporting periods
Our Progress in FY2024
Target
To achieve 50% reduction in carbon emissions of our assets and operations by 2030
Our Progress in FY2024
The United Nations Sustainable Development Goals (“SDGs”) are a series of 17 ambitious and wide-reaching global targets set out by the United Nations (“UN”) in 2015 as a pathway for achieving global sustainability for all. The 17 different goal categories demonstrate a breadth of topics where sustainability can be applied.
At NTT DATA Payment Services, we acknowledge that our business and operations have a role to play in ensuring these global goals are achieved.
The organisation proudly adopts the following five SDGs to show the Group’s commitment towards the Global Sustainability Agenda.
| UN SDG Goal Categories | Goal* | Our Targets |
|---|---|---|
 Decent Work and Economic Growth | Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all. |
|
 Industry, Innovation and Infrastructure | Build resilient infrastructure, promote inclusive and sustainable industrialization, and foster innovation. |
|
 Climate Action | Take urgent action to combat climate change and its impacts. |
|
 Peace, Justice and Strong Institutions | Promote peaceful and inclusive societies for sustainable development, provide access to justice for all, and build effective, accountable, and inclusive institutions at all levels. |
|
 Partnership for the Goals | Strengthen the means of implementation and revitalize the Global Partnership for Sustainable Development. |
|
Goal*
Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all.
Our Target
Goal*
Build resilient infrastructure, promote inclusive and sustainable industrialization, and foster innovation.
Our Target
Goal*
Take urgent action to combat climate change and its impacts.
Our Target
Goal*
Promote peaceful and inclusive societies for sustainable development, provide access to justice for all, and build effective, accountable, and inclusive institutions at all levels.
Our Target
Goal*
Strengthen the means of implementation and revitalize the Global Partnership for Sustainable Development.
Our Target
* Visit the United Nation’s (“UN”) to learn more about the SDG goals, their targets, and how the attainment of each goal is measured by different indicators
We were formerly a constituent of the FTSE4Good Bursa Malaysia (F4GBM) and FTSE4Good Bursa Malaysia Shariah (F4GBMS) indices.
The F4GBM is designed to measure the performance of companies demonstrating strong environmental, social and governance (ESG) practices, whereas the F4GBMS tracks constituents in the F4GBM that are shariah-compliant.
NTT DATA Payment Services is a part of the CAN’s coalition of leaders with a purpose to shape policies, win stakeholders, and create a favourable ecosystem for sustainable businesses and sustainable development in Malaysia.
NTT DATA Payment Services Sdn Bhd (formerly known as GHL Systems Berhad) proudly marks a significant achievement in our ongoing commitment to ESG excellence as we won Silver for ‘Most Improved Performance Over 3 Years’ at the prestigious The Edge Malaysia ESG Awards 2023.
This award organised in collaboration with Bursa Malaysia and FTSE Russell, An LSEG Business recognises leaders among public-listed companies (PLCs) and asset Management firms in the environment, social and governance (ESG) space in Malaysia.
NTT DATA Payment Services is honoured to be among the award recipients in the equities category, and proud to stand among the 48 esteemed companies receiving recognition. This year, FTSE Russell appraised 356 PLCs, a significant increase from the 296 assessed last year, making them eligible for consideration in the equities category awards.
